Payment Methods and Secure Payments at Tattoo Goods

At Tattoo Goods, you can pay for your order conveniently and securely using the payment method that suits you best. Depending on the delivery country, order value, device and checkout availability, payment methods may include PayPal, Klarna, credit and debit cards, Apple Pay, Google Pay, advance bank transfer and, where available, cash on delivery.

Payment methods in the Tattoo Goods online shop

You select your payment method during checkout. Depending on your choice, you will either complete the payment directly within the checkout or be redirected to the relevant payment provider.

Paying with PayPal

With PayPal, you can pay for your order through your PayPal account. Depending on your account, the order and PayPal's approval, PayPal may offer different payment sources or additional payment options.

After selecting PayPal, you will be redirected to complete the payment. Once we receive successful payment confirmation, your order can be processed.

The debit, payment management and any agreed deferred payments are subject to PayPal's terms and conditions.

PayPal privacy information

PayPal instalments and deferred payment

If PayPal offers instalment payments or deferred payment for your order, the option will be displayed directly in the PayPal checkout. Tattoo Goods does not decide whether financing is approved.

Availability may depend on factors including:

• the order value and shopping cart contents,
• your residence and PayPal account,
• a successful identity and creditworthiness assessment,
• the repayment periods currently offered by PayPal, and
• other conditions set by the payment provider.

Information about the repayment period, instalment amount, interest, total amount and due dates will be provided by PayPal before you enter into the financing agreement. Agreed payments must be made directly to PayPal.

Paying with Klarna

When Klarna is available for your order, different payment options may be offered depending on the country, shopping cart and Klarna's current offer. These may include immediate payment, payment by invoice or payment in instalments.

The assessment and payment processing are carried out directly by Klarna. Klarna may conduct identity and credit checks. Tattoo Goods has no influence over Klarna's approval or rejection of a payment.

For payment by invoice or in instalments, the amount must be paid directly to Klarna in accordance with the payment instructions. Do not transfer a Klarna invoice amount to the Tattoo Goods bank account when Klarna is named as the payment recipient.

Klarna privacy information

Credit and debit card payments

Where available, you can pay for your order using a supported credit or debit card. The card payment is processed by the payment provider displayed during checkout.

The accepted card types are shown during checkout. Depending on the card issuer, additional confirmation may be required through a banking app, password or another security procedure.

Tattoo Goods generally does not receive your complete card details. Authorisation and processing are carried out by the relevant payment provider, banks and card networks.

Paying with Apple Pay

With Apple Pay, you can confirm your order using a compatible Apple device and a supported credit, debit or other payment card stored in Apple Wallet.

Apple Pay will only appear during checkout when the technical and contractual requirements are met. These may include the device, browser, delivery country and stored card.

Apple Pay privacy information

Paying with Google Pay

With Google Pay, you can pay for an order using a compatible device, supported browser and a payment source stored in your Google account.

Google Pay is displayed only when the payment method is available for your device, browser, account and order.

Google Pay privacy information

Advance payment by bank transfer

When selecting advance payment, you transfer the full invoice amount to our business bank account before the order is processed. Your order will be released for further processing after the complete payment has been received.

Please include your order number or invoice number as the payment reference. This allows us to identify and allocate your payment more quickly.

Bank processing times may mean that a transfer reaches us only after one or more banking days. For advance-payment orders, the processing and delivery period generally begins only after the complete payment has been received.

Cash on delivery

If cash on delivery is available for your order and delivery address, you pay the amount due to the shipping provider when the parcel is delivered.

Cash-on-delivery shipments are subject to additional fees on top of the regular shipping costs. The binding cash-on-delivery fee and the complete total amount applicable to your order will be displayed during checkout.

Availability may depend on the shipping provider, delivery country, order value, weight and shopping cart contents. The payment methods accepted upon delivery are subject to the conditions of the respective shipping provider.

When will my order be processed?

The processing time depends on the selected payment method:

• PayPal, Klarna, cards, Apple Pay and Google Pay: after successful payment confirmation or approval,
• advance payment: after the complete payment has been received and allocated,
• cash on delivery: after the order has been reviewed and approved, provided the payment and shipping method are available.

Payment confirmation does not mean that the parcel has already been delivered or dispatched. The actual delivery time also depends on stock availability, the shipping method, order time and delivery address.

Further information is available on our shipping costs and delivery times page.

Secure payment processing

The connection to the Tattoo Goods online shop is encrypted. For external payment methods, the actual payment processing is carried out by the selected payment provider.

Depending on the payment method, additional security procedures may be used, including:

• encrypted data transmission,
• authentication through a customer account,
• confirmation through a mobile device or banking app,
• checks by the bank or card issuer, and
• fraud prevention and risk checks by the payment provider.

Buyer protection, refunds, payment deadlines and financing terms are subject to the conditions of the respective provider and the specific payment product selected.

Refunds

Refunds are generally issued to the payment method used for the original order, where technically and legally possible.

• PayPal payments are generally refunded through PayPal.
• Klarna payments are adjusted or refunded through the Klarna payment process.
• Card payments are generally refunded to the card originally used.
• For advance payments, we may require your bank details to issue a refund.

Depending on the payment provider and bank, several banking days may pass between the refund being issued by Tattoo Goods and the credit becoming visible in your account.

Frequently asked questions about payment methods

Which payment methods does Tattoo Goods offer?

Depending on the order, available payment methods may include PayPal, Klarna, credit or debit card, Apple Pay, Google Pay, advance bank transfer and cash on delivery. The payment methods actually available are displayed during checkout.

Can I pay by invoice at Tattoo Goods?

Payment by invoice may be available when Klarna or PayPal approves this option for your order. The assessment and payment processing are carried out by the respective payment provider.

Can I pay for my order in instalments?

Instalment payment may be offered through PayPal or Klarna. Availability, repayment periods, interest and instalment amounts are displayed after assessment in the payment provider's checkout.

Why is a certain payment method not displayed?

Availability may depend on the delivery country, order value, shopping cart contents, device, browser, customer account and the payment provider's checks. Payment methods that are not displayed cannot always be enabled manually.

When will an advance-payment order be shipped?

An advance-payment order is processed after the complete invoice amount has been received and allocated. Bank processing times may delay processing accordingly.

Are there any additional payment fees?

Any additional costs are displayed before the order or payment agreement is completed. Cash on delivery or financing may involve fees, interest or other costs.

Who should receive payment for a Klarna or PayPal invoice?

Always follow the payment information shown on the invoice or in your Klarna or PayPal account. When Klarna or PayPal is named as the recipient, payment must be made directly to that provider.

Can I change the payment method after placing my order?

A later change is not always possible. Please contact us before making payment or before the order is dispatched. It may be necessary to cancel the order and place it again using a different payment method.

What should I do if the payment was interrupted?

First check whether you received a payment or order confirmation. You should also review your customer account and, where relevant, your PayPal, Klarna or bank account. If the order was not successfully completed, restart the checkout or contact our customer service team.

Problems with your payment?

Have you not received a payment confirmation, was your payment declined or are you unsure about a bank transfer? Our customer service team will be pleased to help identify your order and discuss the available alternatives.

Tattoo Goods Customer Service
Telephone: +49 (0) 351 2723 7700
Email: info@tattoogoods.de