Right of withdrawal

Returns
Thanks to our return policy, you can shop at Tattoo Goods® without hesitation.

Right of withdrawal

Consumers have a fourteen-day withdrawal.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Tattoo Goods Inh .: Mirko Hahn eK, Am Galgenberg 44, 01257 Dresden, Germany, info@tattoogoods.de, telephone: +49 (0) 351 27237700) by means of a clear declaration (e.g. B. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. In the case of goods that cannot normally be returned by post due to their nature, these forwarding costs vary depending on the scope of the shipment and the route of transport. EUR. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

Return policy for defective items
Tattoo Goods® takes great care to ensure that all of the products we deliver meet our high quality standards. Should there be problems with any of our products, please contact our returns department at +49 (0) 351 27237700. Our staff will discuss how to proceed with you. Alternatively, you can send an email to: service@tattoogoods.de

General return policy for defective items

For certain items, it may be necessary to contact the manufacturer directly in order to remedy the defect.

All returns must be packed in such a way that they reach us intact.

All returns must be sent insured and trackable.

A completed return slip must be enclosed with all returns.

If the returned product is not defective when inspected, you must pay a delivery fee before we can send the product back to you.

Certain products may need to be returned to the manufacturer for repair, which means it can take up to 3 weeks to return.

If items are no longer within the warranty period, we will inform you of the costs of repair and transport before we continue.