Terms of service
General Terms and Conditions
1. Scope
The following General Terms and Conditions apply to all orders placed via our online shop by consumers and businesses.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional activity. A business owner is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
The following applies to businesses: If the business owner uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.
2. Contracting Parties, Conclusion of Contract
The purchase contract is concluded with Tattoo Goods, Inh.: Mirko Hahn e.K.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods in your shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation email.
3. Contract Language, Storage of Contract Text
The languages available for concluding the contract are German and English.
We save the contract text and send you the order details and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible online.
4. Delivery Conditions
Shipping costs may apply in addition to the stated product prices. Further details regarding any applicable shipping costs can be found in the offers.
You generally have the option of picking up your order from Tattoo Goods Inh.: Mirko Hahn e.K., Am Galgenberg 44, 01257 Dresden, Germany during the following business hours: Mon-Fri: 10.00 - 18.00
5. Payment
The following payment methods are generally available in our shop:
Prepayment
If you choose to pay in advance, we will provide you with our bank details in a separate email and deliver the goods after receipt of payment.
Cash on Delivery
You pay the purchase price directly to the courier. Shipping costs are €7.52 plus VAT for DHL, or €11.22 plus VAT for UPS. For cash on delivery deliveries abroad, the cash on delivery fees will be shown at checkout.
PayPal Plus
With the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm PayPal's use of your data, and confirm the payment instruction to PayPal.
If you have chosen PayPal as your payment method, you must be registered with PayPal or register first and verify your identity with your login details in order to pay the invoice amount. The payment transaction is processed automatically by PayPal immediately after confirmation of the payment instruction. Further information will be provided during the ordering process.
If you have chosen credit card as your payment method, you do not need to be registered with PayPal to pay the invoice amount. The payment transaction will be processed by your credit card company at PayPal's request immediately after confirmation of the payment order and after you have verified your identity as the legitimate cardholder, and your card will be charged. Further information will be provided during the ordering process.
If you have chosen direct debit as your payment method, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment order, you are granting PayPal a direct debit mandate. PayPal will inform you of the date your account will be debited (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal will request its bank to initiate the payment transaction. The payment transaction will be processed and your account will be debited. Further information will be provided during the ordering process.
If you have chosen invoice as your payment method, you do not need to be registered with PayPal to pay the invoice amount. After successful address and credit checks and order placement, we assign our claim to PayPal. In this case, you can only pay PayPal with debt-discharging effect. Payment processing via PayPal is subject to PayPal's Terms and Conditions and Privacy Policy in addition to our Terms and Conditions. Further information and PayPal's complete Terms and Conditions for purchase on account can be found here.
Cash Payment upon Collection
You pay the invoice amount in cash upon collection.
6. Right of Withdrawal
Consumers are entitled to the statutory right of withdrawal, as described in the cancellation policy. Businesses are not granted a voluntary right of withdrawal.
7. Retention of Title
The goods remain our property until full payment has been received.
The following additionally applies to businesses: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you fail to meet your payment obligations.
8. Transport Damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will assist us in asserting our own claims against the carrier or transport insurance.
The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, carrier, or other person or institution designated to carry out the shipment. Merchants are subject to the obligation to inspect and notify defects stipulated in Section 377 of the German Commercial Code (HGB). If you fail to provide the notification stipulated therein, the goods shall be deemed accepted, unless the defect was not detectable during inspection. This does not apply if we have fraudulently concealed a defect.
9. Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory liability for defects applies.
When purchasing used goods by consumers, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
For businesses, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for recourse claims pursuant to Section 445a of the German Civil Code (BGB) remain unaffected.
With businesses, only our own information and the manufacturer's product descriptions included in the contract are deemed to be an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements.
If the delivered item is defective, we will initially provide warranty to businesses, at our discretion, by remedying the defect (repair) or by delivering a defect-free item (replacement delivery).
The above limitations and shortened deadlines do not apply to claims based on damages caused by us, our legal representatives, or vicarious agents.
• In the event of injury to life, body, or health.
• In the event of intentional or grossly negligent breach of duty or fraud.
• In the event of breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations).
• Within the scope of a guarantee promise, if agreed.
• To the extent that the scope of application of the Product Liability Act is open.
Information on any applicable additional warranties and their precise terms can be found with the product and on special information pages in the online shop.
Customer Service: You can reach our customer service for questions, complaints, and objections on weekdays from 10:00 a.m. to 6:00 p.m. by phone at +49 (0) 351 27237700 or by email at info@tattoogoods.de.
10. Liability
We are always liable without limitation for claims based on damages caused by us, our legal representatives, or vicarious agents.
• in the event of injury to life, body, or health.
• in the event of intentional or grossly negligent breach of duty.
• in the event of a warranty promise, if agreed upon.
• insofar as the scope of application of the Product Liability Act applies.
``` In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, our legal representatives, or our vicarious agents, liability is limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
11. Code of Conduct
We have submitted to the following codes of conduct:
- Trusted Shops Quality Criteria
- https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf
12. Final Provisions
If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.
Terms and conditions created with the Trusted Shops legal text generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte.